📩 Submit your request
To start, send us a deletion request using either option below. We use this to confirm it's really you before we remove anything.
Email support@gamebiller.com WhatsApp +91 87546 18346Please include:
- Your registered email or username
- Your shop name as it appears in the app
- A reason for leaving (optional — it helps us improve)
✅ What we delete and what we keep
Most of your data is permanently deleted. A few records are kept only because Indian law requires it — and those are never used for marketing.
| Data | Outcome |
|---|---|
| Account credentials — email, hashed password, Google Sign-In link | Deleted |
| Profile data — name, phone number, role | Deleted |
| Shop configuration — stations, pricing rules, snacks catalog, staff users, themes | Deleted |
| Customer records you created — names, phone numbers, loyalty point balances, membership records | Deleted |
| Session history — who played when, snacks consumed | Deleted |
| Diagnostic and crash logs tied to your account | Deleted |
| Push notification tokens (if any) | Deleted |
| Invoice and tax records Required under the Indian GST Act & Income Tax Act | Kept7 years |
| Audit logs of admin actions tied to you — record creations, deletions Reasonable Security Practices, IT Rules 2011 | Kept3 years |
| Anonymised, aggregated usage statistics — no longer linked to you Product analytics | KeptIndefinite |
| Records needed for open disputes, fraud investigations, or court orders Legal compliance / legitimate business need | KeptUntil resolved |
⏱ How long it takes
We acknowledge your request and verify your identity.
Your account and eligible data are fully deleted.
We email you once deletion is complete.
Deleting your account cannot be undone — but you can sign up again with the same email address any time you like.
🆘 Need help?
If you have any questions about your request, reach out — we're happy to help.
Email support@gamebiller.com WhatsApp +91 87546 18346Lost access to your registered email? No problem — message us on WhatsApp at +91 87546 18346 and we'll verify your identity another way (for example, your shop name and recent invoice details) before processing the deletion.