Refund & Cancellation Policy

🎁 1. Free trial — nothing to pay, nothing to refund

New accounts get a 30-day free trial with no card required. Since you are not charged during the trial, there is nothing to refund. You only start paying once you choose a plan after the trial ends.

🚪 2. How to cancel

• You can cancel anytime from the in-app Subscription Manager.
• Cancellation stops all future renewals — Razorpay will not charge you again.
• Your service continues until the end of the period you have already paid for. You don't lose access the moment you cancel.

💸 3. When refunds apply

We keep this simple and fair:

⏱ 4. Refund processing

• Approved refunds are processed within 7–14 business days.
• Refunds are sent back via your original Razorpay payment method — we cannot refund to a different account or method.
• Any applicable GST adjustment is handled as per the GST Act 2017 and reflected in your updated invoice.

Once we process a refund from our end, the time it takes to appear in your account depends on your bank or card provider.

🔁 5. Plan upgrades & downgrades

• Upgrades are pro-rated based on your remaining days, and the difference is charged immediately so you can use the higher plan right away.
• Downgrades take effect at your next renewal cycle — you keep your current plan's features until then, and we don't refund the difference for the current cycle.

⚠ 6. Failed payments

If an auto-renewal payment fails, your service is suspended, not deleted. We retry the payment, and your account and data stay safe until a retry succeeds or 14 days pass, whichever is sooner. You can update your payment method anytime from the Subscription Manager to restore service.

🖥 7. PC Lock add-on

The PC Lock PC-management add-on is a separate subscription, and the same cancellation and refund rules in this policy apply to it.

📩 8. How to request a refund

If you believe you qualify for a refund under Section 3, please reach out with these details and we'll review it quickly:

• Your registered email and shop name
• The Razorpay payment ID or invoice number
• The reason (service downtime dates, or details of the billing error)

🧑‍⚖️ 9. Grievance redressal (Consumer Protection Act 2019)

If you are not satisfied with how your refund request was handled, you can escalate to our Grievance Officer:

• Name: Sivabalan
• Designation: Grievance Officer
• Email: contact@gamebiller.com
• Response time: within 15 days of receiving your request

✉ 10. Contact us